Refund Policy
Last updated: Not yet published
This policy explains when a MyVentry subscription payment can be refunded, and how to request one.
Draft, not yet in force. This page is a working outline, not a reviewed legal document. Replace it with the generated policy and have it checked before relying on it.
Try before you pay
Every new organisation gets a 14-day trial with full features and no card required. We encourage you to use it, because the trial is the point at which to decide whether MyVentry fits how you work.
Decide and state: the refund window
How many days after a payment can a customer request a refund? A common choice is 14 days from the date the payment is approved. This must be your decision, stated as a specific number.
Decide and state: what is refundable
- Are monthly payments refundable, in full, in part, or not at all?
- Are annual payments refunded pro-rata for unused months, or only within the window above?
- Is a renewal that was not cancelled in time refundable?
Decide and state: what is not refundable
Typically periods already used, and accounts closed for breach of the Terms of Service. Confirm your position.
How a refund is paid back
Because payments arrive by bank transfer or mobile money, refunds are returned to the same account they came from. State how long this takes in practice.
How to request a refund
Email support@myventry.app with your organisation name and the payment reference. State here how quickly you will respond and decide.
Cancelling
Cancelling stops future charges. State whether access continues to the end of the paid period, and what happens to the organisation's data afterwards. This should match the Terms of Service.